1 Vacancy available

TRAVEL PLAN ASSISTANT

Love the idea of making travel more sustainable? We’re looking for a proactive and creative team player to help deliver engaging Travel Plan projects and campaigns that inspire real change.

You’ll support our Travel Plan Manager in rolling out community events, surveys, and initiatives that champion walking, cycling, public transport, and smarter travel choices. From crafting social media content and marketing materials to analysing data and coordinating with clients and suppliers, every day brings something different.

If you’re organised, communicative, and passionate about sustainability, this role is your chance to help shape the way people move!

Main Duties & Responsibilities

• Support the Travel Plan Manager with the timely and high-quality delivery of projects.
• Assisting in coordinating and delivering Travel Plan initiatives, events and engagement activities within target communities to encourage sustainable travel.
• Support the planning and delivery of Travel Surveys in line with Company procedures and data privacy requirements.
• Assisting with writing and reviewing Travel Plan reports (including data analysis).
• Support the production of digital and printed marketing material, including copywriting.
• Assisting with the creation of content for website pages.
• Working alongside external marketing agencies, as appropriate.
• Promoting sustainable travel news, initiatives and campaigns relevant to projects.
• Liaising with suppliers to order, manage and track deliveries of project-related materials and maintain inventory.
• Attend site visits, site audits, meetings and promotional events when required (may occasionally include evenings or weekends).
• Promoting the Company, including contributing to social media platforms such as Facebook, Instagram and LinkedIn.
• Presenting information to clients, stakeholders and the public with support from senior team members.
• Build positive working relationships with clients, contractors, internal colleagues and external partners, such as Local Planning and Transport Authorities.
• Maintain an active interest in sustainable travel, transport policy and behaviour change trends.
• Support client and local authority ambitions for sustainable travel, including walking, wheeling, cycling, public transport, car sharing, electric vehicles and modal shift.

General

• Work safely at all times, ensuring your own safety and that of others in the Company.
• Work within all Company procedures and protocols at all times.
• Undertake other duties as reasonably requested by the Company.

Person Specification

Essential Knowledge / Experience / Qualifications:

• Maths and English at GCSE grade C / 4 or above (or equivalent).
• Good written and verbal communication skills, including basic report writing.
• Ability to analyse information and work with simple datasets (e.g. survey results)
• Confident using Microsoft Office, particularly Word and Excel.
• An interest in sustainable travel, transport planning, behaviour change or marketing.
• Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
• Good interpersonal skills, with the ability to communicate effectively with different demographics (i.e. residents, employees, clients, colleagues).
• Willingness to attend site visits, audits, meetings and events, occasionally outside of normal working hours.
• Understanding of the importance of quality output and attention to detail.

Desirable Knowledge / Experience / Qualifications:

• Education, placement or demonstratable experience in a transport, sustainability, planning, marketing or community engagement related field.
• Experience using Adobe Creative Cloud, particularly InDesign and/or Illustrator.
• Experience with website editing or content management systems (e.g. WordPress).
• Experience supporting or organising events or community engagement activities.
• Full UK driving licence.

Personal Attributes & Skills

The successful candidate will demonstrate:

• A genuine interest in sustainable travel, behaviour change and/or community engagement.
• Good written and verbal communication skills, with the ability to adapt style to suit different audiences.
• Accurate proofreading and attention to detail.
• Creativity and the ability to generate new ideas for marketing and engagement activities.
• Strong interpersonal skills and the ability to build positive relationships with clients, residents, suppliers, colleagues and stakeholders.
• Ability to work independently and as part of a team.
• Good time-management skills, with the ability to prioritise tasks and work on multiple projects at once.
• A calm, flexible and solutions-focused mindset, especially when under pressure.
• A positive, proactive ‘can do’ attitude and willingness to learn.
• Basic analytical and problem-solving skills, with the ability to interpret simple data (e.g. survey results).
• A commitment to continuous personal and professional development.

Richard Jackson Ltd / Smarter Travel Ltd is committed to fostering a diverse and inclusive workplace. Our commitment to equal opportunity extends throughout all aspects of the employment process, including recruitment, selection, placement, promotion, transfer, compensation, training, and termination. We actively strive to create an environment where all employees and applicants are treated with respect, dignity, and fairness. We believe that embracing diversity and inclusion not only enhances our work culture but also drives innovation and better business outcomes. We encourage applications from individuals of all backgrounds and experiences, valuing the unique perspectives each candidate brings to our team.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Ability to commute/relocate:

• Norwich NR1 1SP: reliable commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience with Microsoft Office?
• Do you have experience in report writing?
• Do you have the ability to analyse information and work with simple datasets (e.g. survey results)?
• Are you willing to attend site visits, audits, meetings and events, occasionally outside of normal working hours?
• Do you have education / placement or demonstratable experience in a transport / sustainability, planning, marketing or community engagement related field?

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Location:

• Norwich NR1 1SP (preferred)

Work Location: In person

Are you interested in transport planning and keen to support sustainable development in the UK? Then we may be the right fit for you. Contact us at [email protected] to hear about our current openings.